Privacy Policy

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Cliffside Recovery is committed to protecting the privacy and confidentiality of your health information. We comply with the Health Insurance Portability and Accountability Act (“HIPAA”), 42 CFR Part 2 where applicable, and other applicable federal and state privacy laws.

How We May Use and Disclose Your Information

We may use or disclose protected health information (“PHI”) as permitted by law for purposes including:

• Treatment: To provide, coordinate, and manage your care.
• Payment: To obtain authorization, submit claims, and receive payment for services.
• Health Care Operations: To operate our programs, conduct quality improvement, compliance, auditing, training, and other permitted administrative activities.
• As Required or Permitted by Law: Including certain public health, health oversight, emergency, safety, judicial, or other legally authorized purposes.

Other uses or disclosures requiring your authorization will not be made without your written authorization. You may revoke an authorization as permitted by law.

Substance Use Disorder Records – 42 CFR Part 2

Certain substance use disorder (“SUD”) records maintained by Cliffside Recovery may receive additional protection under 42 CFR Part 2.

Part 2 records may be used or disclosed for treatment, payment, and health care operations when permitted by applicable law and a valid consent. Other disclosures may require your specific written consent or another authorization recognized by law.

Part 2 records, or testimony describing information contained in those records, generally may not be used or disclosed in civil, criminal, administrative, or legislative proceedings against you unless specifically authorized by your written consent or an appropriate court order after notice and an opportunity to be heard, as required by federal law.

Your Privacy Rights

Subject to applicable law, you have the right to:

• Inspect or obtain a copy of your health records;
• Request correction of information you believe is incorrect or incomplete;
• Request restrictions on certain uses or disclosures;
• Request confidential communications;
• Request an accounting of certain disclosures;
• Obtain a paper or electronic copy of this Notice;
• Revoke certain authorizations or consents as permitted by law; and
• File a privacy complaint without retaliation.

You may also have the right to request restrictions on disclosures to a health plan for services you paid for in full out-of-pocket, as provided by HIPAA.

Our Responsibilities

Cliffside Recovery is required by law to:

• Maintain the privacy and security of your protected health information and Part 2 records;
• Provide you with notice of our legal duties and privacy practices;
• Follow the terms of the Notice currently in effect; and
• Notify affected individuals following a breach of unsecured protected health information or Part 2 records when required by law.

We reserve the right to change this Notice and make the revised Notice applicable to information we already maintain as well as information received in the future. The current Notice will be available on our website and upon request.

Website, Forms, and Communications

Information submitted through our website, including contact or insurance-verification forms, may include personal or health information. We use reasonable administrative, technical, and physical safeguards to protect information submitted to us.

We do not sell protected health information or Part 2 records.

We do not use or disclose PHI for marketing purposes when authorization is required by HIPAA or other applicable law.

Text Messages and Calls

If you voluntarily provide your telephone number and consent to receive calls or text messages, message and data rates may apply. Message frequency may vary.

You may reply STOP to opt out of text messages or HELP for assistance. Consent to receive marketing communications is not a condition of receiving treatment or services.

Information obtained through treatment services remains subject to applicable HIPAA and 42 CFR Part 2 protections regardless of communication method.

Complaints and Questions

If you believe your privacy rights have been violated, you may contact:

Cliffside Recovery
97 Engle Street
Englewood, NJ 07631
Phone: MAIn number
Email: INfo@cliffsiderecovery.com

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights or, for violations of 42 CFR Part 2, with the appropriate federal authority.

Cliffside Recovery will not retaliate against you for filing a complaint.